Return Policy

At Fulfilera, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes returns may be necessary. This Return Policy outlines our guidelines and procedures for returning products purchased from our ecommerce store. By making a purchase from Fulfilera, you acknowledge and agree to the terms and conditions of this policy.

Eligibility for Returns:

1.1 Products: We accept returns for eligible products that are unused, in their original condition, and with all original tags and packaging intact. Some products, such as perishable goods, intimate or sanitary items, and gift cards, are exempt from being returned.

1.2 Timeframe: You may initiate a return within [number of days] days from the date of delivery. Beyond this timeframe, we are unable to process returns.

Return Process:

2.1 Initiation: To initiate a return, please contact our customer support team at [email protected] Provide your order details, reason for the return, and any supporting information or evidence.

2.2 Return Authorization: Once your return request is approved, our customer support team will provide you with a return authorization and instructions on how to proceed.

2.3 Packaging: Ensure that the product is securely packaged to prevent damage during transit. Include all original accessories, manuals, and packaging materials.

2.4 Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method and obtaining proof of postage.

Refunds and Exchanges:

3.1 Refund Processing: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

3.2 Refund Amount: The refund will generally include the purchase price of the product and any applicable taxes. Shipping fees, if any, are non-refundable unless the return is due to an error on our part.

3.3 Refund Timing: Please allow [number of days] days for the refund to be processed and reflected in your account. The exact timing may vary depending on your financial institution.

3.4 Exchanges: If you wish to exchange a product for a different size, color, or variant, please contact our customer support team. Exchanges are subject to availability, and additional fees may apply.

Damaged or Defective Products:

4.1 If you receive a damaged or defective product, please contact us immediately. Provide detailed information and any supporting evidence, such as photographs. We will assess the situation and provide appropriate solutions, including replacement, repair, or refund.

Contact Us:

5.1 If you have any questions, concerns, or need further assistance regarding our Return Policy or the return process, please contact our customer support team at support@fulfilera.com

By making a purchase from Fulfilera, you acknowledge that you have read, understood, and agreed to this Return Policy.